Terms

Using Lako

Lako is run by Hyun Wook Kim, a sole trader in New South Wales, Australia (ABN 25 778 059 003), called “Lako” or “we” here. By signing in or using Lako you agree to these terms and to how we handle data in the privacy policy.

Lako is for making plans with people you know. Use your own name, keep your sign-in to yourself, and tell us if you think someone else has got into your account.

Plans and links

Anyone with a plan’s link can see its invite and reply, so the host decides who gets it. Hosts can edit or cancel a plan, delete it with its album, turn the link off or make a new one, remove someone, and delete any shot in their plan’s album.

Lako helps you organise a plan; it doesn’t run it. The host and the people who go are responsible for the plan itself, so take the care you normally would when meeting up.

Your shots

You own what you upload. You give Lako permission to store your shots, make smaller copies of them, and show them to the people who are in on that plan, and to no one else. The one exception is a shot the host picks as the plan’s cover: anyone with the link sees it. This permission is worldwide and free, is only for running Lako, and ends when the shot is deleted.

People who can see an album can save its shots. If you delete your account and choose to keep your shots in plans you joined, they stay there without your name, and this permission carries on for them.

An album is deleted 90 days after its plan ends, unless the host has Lako Plus. If it has shots, everyone who’s in, except anyone we’ve banned, gets an email 14 days before, so there’s time to Save all. If that email is late, the album waits until 14 days after it. If someone’s address refuses it for all 14 days, the album goes without it.

Be decent

Don’t use Lako to share or do anything that:

• breaks the law, or that you don’t have the right to share;
• sexualises children, in any way;
• is sexual or intimate and shared without the consent of the people in it;
• harasses, threatens, bullies or shows hate towards anyone;
• is spam, a scam, or malware; or
• gets around Lako’s limits or security, or copies Lako’s content in bulk.

Lako has no tolerance for objectionable content or abusive users. We remove content that breaks these rules, and close the accounts of the people who post it.

Reporting a problem

To report a shot, a person or a plan, use Report next to it in Lako. To ask for something to be taken down (including a copyright complaint), or if you can’t sign in, write to support@lako.sh with the plan’s link and what’s wrong. A person looks at every report within 24 hours. We may remove content, close accounts, and report illegal content to the police or the right authority. If someone is in danger, call your local emergency number first.

You can also block anyone you share a plan with: you won’t see their shots (except as a plan’s cover), and they’re removed from plans you host and can’t join them. They aren’t told.

Closing an account

You can delete your account at any time in Settings. We may suspend or close an account that breaks these terms, or to protect other people or Lako, and we’ll tell you why unless the law or someone’s safety stops us.

Lako Plus

Making plans, replying and sharing shots are free, and guests never pay. Lako Plus is an optional subscription for hosts: while it lasts, it keeps the album of every plan you host, for everyone in it. Lako Plus 100 and Lako Plus 250 are the same with more storage.

• Where: Lako Plus is sold in Australia and New Zealand for now. If you subscribe and then move, it keeps working until you cancel.
• Price: Lako Plus is A$4 a month or A$40 a year; Lako Plus 100 is A$7 a month or A$70 a year; and Lako Plus 250 is A$12 a month or A$120 a year. All are in Australian dollars. Lako isn’t registered for GST, so none is added. Your bank may charge a fee if your card isn’t in Australian dollars.
• Storage: all the albums of plans you host hold up to 50 GB together, counting everyone’s shots in them, with or without Lako Plus, up to 100 GB with Lako Plus 100, and up to 250 GB with Lako Plus 250. Once they’re full, nobody can add shots to them until there’s room again; deleting shots or whole albums makes room straight away. Nothing is deleted for being over. On every plan, one album holds up to 2,000 shots or 10 GB, and one person can add up to 10 GB a day. You can’t get or move to a Lako Plus tier while your albums hold more than it allows (50 GB for Lako Plus, 100 GB for Lako Plus 100): delete shots or plans first.
• Paying: on lako.sh, through Stripe, which shows the price before you pay. Plus starts once Stripe confirms the payment.
• Renewal: Plus renews automatically at the end of each month or year, on the same card, until you cancel. We’ll tell you at least 30 days before a price change, and you can cancel before it applies.
• Cancelling: any time, on lako.sh in Settings › Lako Plus › Manage billing. Plus then lasts until the end of the period you’ve paid for and isn’t charged again. Deleting your account cancels it straight away.
• Refunds: we don’t refund part of a period, except where the law requires it, such as a major failure under the Australian Consumer Law. Moving to a cheaper plan credits the rest to your next bills; that credit isn’t refunded if you cancel or delete your account. If something went wrong with a payment, write to support@lako.sh.
• When Plus ends: each album you host gets another 90 days from that day. Everyone who’s in is emailed 14 days before it’s deleted, if it has shots. Subscribing again before then, where Plus is sold, keeps it.
• Changes: if we change what Plus includes in a way that’s worse for you, we’ll tell you before it takes effect, and you can cancel.

If we close your account because it broke these terms, Plus ends with it, and the rest of the period isn’t refunded.

Our liability

We work to keep Lako running and your shots safe, but we can’t promise it will never be down or lose something. Lako keeps no backup copies of shots, so keep your own copies of anything important: Save all in the album downloads every shot at once.

Nothing in these terms takes away rights you have under the Australian Consumer Law, New Zealand’s Consumer Guarantees Act, or other consumer laws that can’t be excluded. Apart from those, and as far as the law allows: Lako is provided as it is; we aren’t responsible for what people do at plans or post on Lako, or for indirect losses; and our total liability to you is limited to the greater of what you paid us in the 12 months before the claim and A$100.

Changes

We may update these terms as Lako changes. We’ll update the date at the top, and tell you in Lako or by email before a significant change takes effect. If you keep using Lako after that, the new terms apply.

These terms are governed by the law of New South Wales, Australia. If you live elsewhere, you keep the protection of your own country’s consumer laws.

Questions

Write to support@lako.sh and a person will reply. Legal notices go to the same address.